Privacy Policy

Last updated:

1. Information We Collect

We collect information you provide directly to us through our contact form, including:

• Name, email address, and message content from contact submissions
• Information automatically collected via cookies and analytics (see Cookie Policy)
• Server logs and usage data through Google Analytics

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Improve site functionality and user experience
• Analyse site traffic and performance through Google Analytics
• Maintain security and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing (GDPR/Australian Privacy Principles)

We process your data based on:

• Your consent (contact form submissions)
• Legitimate business interests (analytics and site improvement)
• Legal compliance (security and record-keeping)
• Performance of contract (service provision)

4. Data Sharing and Disclosure

We do not sell or share your personal information with third parties, except:

• Service providers (email hosting, analytics) under data processing agreements
• Legal requirements (court orders, regulatory requests)
• Google Analytics (anonymised usage data)

5. Data Protection and Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.

6. Your Privacy Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with your privacy regulator

7. International Data Transfers

Your data is stored and processed in Australia and may be transferred internationally for service provision. We ensure adequate safeguards are in place.

8. Data Retention

We retain contact form data for 12 months to respond to inquiries and maintain service records. Analytics data is retained according to Google's policies. You may request deletion at any time.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Third-Party Services

Google Analytics: We use Google Analytics to track site usage. Google processes your data as a data processor. Visit Google's Privacy Policy for details.

Google Ads Conversion Tracking: We use Google Ads conversion tracking to measure campaign performance. This involves limited data sharing with Google.

Google Maps: Our contact page includes an embedded Google Maps iframe. Google processes location and usage data. Refer to Google's Privacy Policy.

11. Cookie Policy

See our detailed Cookie Policy for information about cookies and tracking technologies used on this site.

12. Policy Updates

We may update this policy periodically. Significant changes will be posted on this page with a new "Last updated" date.

13. Contact Us

If you have privacy questions or wish to exercise your rights, please contact us:

Enerlifeflex
Level 3, 245 Queen Street
Brisbane QLD 4000
Australia
info@enerlifeflex.world
+61 2 8005 7842

If you have concerns about how we handle your data, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.